Trend micro clients not updating

October 03, 2017 Trend Micro™ Office Scan™ XG Patch 1 Critical Patch R1 - Server Build 1737 and Agent Module Build 1612 Note: This Critical Patch R1 fixed Office Scan (OSCE) XG Critical Patch 1737 caused OSCE agent keep switching scan methods between Conventional Scan and Smart Scan.

Contents ------------------------------------------------------------------- Filename Build Number ------------------------------ ------------ Office Scan\PCCSRV\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 libeay321.0.2.10 Office Scan\PCCSRV\Admin\ ------------------------------------------------------------------- Office Scan\PCCSRV\Admin\Utility\Client Packager\ ------------------------------------------------------------------- Cln Office Scan\PCCSRV\Admin\Utility\Edge Server\ ------------------------------------------------------------------- *.* Office Scan\PCCSRV\Admin\Utility\list Device Info\ ------------------------------------------------------------------- list Device 6.2.0.1050 Office Scan\PCCSRV\Admin\Utility\Policy Export Tool\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 Office Scan\PCCSRV\Admin\Utility\SQL\ ------------------------------------------------------------------- *.* lib SQLDatabase 12.0.0.1737 Office Scan\PCCSRV\Admin\Utility\TMVS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Admin\Autopcc.cfg\ ------------------------------------------------------------------- Ap Ap NT_X64Office Scan\PCCSRV\Cm Agent\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 libeay321.0.2.10 Product 12.0.0.1737 ssleay321.0.2.10 1.2.3.0 Office Scan\PCCSRV\Download\ ------------------------------------------------------------------- Cln Pack_Office Scan\PCCSRV\Download\Engine\ ------------------------------------------------------------------- falcon32falcon32falcon64falcon64Office Scan\PCCSRV\Download\Pattern\ ------------------------------------------------------------------- Office Scan\PCCSRV\Download\Product\ ------------------------------------------------------------------- Dlp Lite_Dlp Lite_Common_x64Office Scan\PCCSRV\Engine\ ------------------------------------------------------------------- Tm Aegis Sys 2.976.0.1239 2.976.0.1239 2.976.0.1239 2.976.0.1239 Tm Eng 2.976.0.1239 2.976.0.1239 2.976.0.1239 tm Cfw 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 1.2.0.1028 Office Scan\PCCSRV\Engine\CCSF\Trx Handler\ ------------------------------------------------------------------- libeay321.0.2.10 Office Scan\PCCSRV\Engine\X64\ ------------------------------------------------------------------- Tm Aegis Sys 2.976.0.1239 2.976.0.1239 2.976.0.1239 2.976.0.1239 Tm Eng 2.976.0.1239 2.976.0.1239 2.976.0.1239 tm Cfw 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 1.2.0.1028 Office Scan\PCCSRV\Engine\x64\CCSF\Trx Handler ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\LWCS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\SRS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\PLM\PHP\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Pccnt\ ------------------------------------------------------------------- Client NTRt 13.0.0.1612 Office Scan\PCCSRV\Pccnt\Common\ ------------------------------------------------------------------- com.trendmicro.json [email protected]_WIN32libeay321.0.2.10 13.0.0.1612 Ofc Pfw 13.0.0.1612 13.0.0.1612 Pcc 13.0.0.1612 ssleay321.0.2.10 Tm 13.0.0.1612 Tm Listen 13.0.0.1612 Tmop 3.0.0.1038 Tmop Chrome Msg Host322.0.0.1094 Tmop Ext 2.0.0.1094 Tmop 2.0.0.1094 Tm 2.0.0.1094 Tmopsm 3.0.0.1038 Tm 3.0.0.1542 13.0.0.1612 tm Cfw 5.83.0.1038 Tm Fp Hc 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 Tm Pfw Ctl_5.83.0.1038 Tm Pfw 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Disk1\ ------------------------------------------------------------------- *.* Office Scan\PCCSRV\Pccnt\Drv\ ------------------------------------------------------------------- 2.976.0.1207 2.976.0.1207 7.0.0.1126 3.0.0.1005 3.0.0.1064 3.0.0.1064 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Drv\X64\ -------------------------------------------------------------------- 2.976.0.1207 2.976.0.1207 7.0.0.1126 3.0.0.1005 3.0.0.1064 3.0.0.1064 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Win64\X64\ ------------------------------------------------------------------- CCSF_X64fc Wofie 13.0.0.1612 libeay321.0.2.10 13.0.0.1612 Ntrt 13.0.0.1612 Ofc Pfw Svc_6413.0.0.1612 13.0.0.1612 Pcc 13.0.0.1612 ssleay321.0.2.10 Tm 13.0.0.1612 Tm Listen Share_6413.0.0.1612 Tmop 3.0.0.1038 Tmop Ext 2.0.0.1094 Tmop Ext Ins322.0.0.1094 Tmop 2.0.0.1094 Tmop IEPlg322.0.0.1094 Tm 2.0.0.1094 Tm Osprey322.0.0.1094 Tmopsm 3.0.0.1038 Tm Sock_6413.0.0.1612 13.0.0.1612 tm Cfw 5.83.0.1038 Tm Fp Hc 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 Tm Pfw Ctl_5.83.0.1038 Tm Pfw 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Web\Service\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 Cmd 12.0.0.1737 Db 12.0.0.1737 lib Cmd Hndlr Client V212.0.0.1737 lib Cmd Hndlr Console V212.0.0.1737 libeay321.0.2.10 Log 12.0.0.1737 Ofc Notify 12.0.0.1737 Ofc Edge 12.0.0.1737 Ofc 12.0.0.1737 Ofc 12.0.0.1737 OSCEIntegration 12.0.0.1737 ssleay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web\CGI\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 cgi Rq 12.0.0.1737 libeay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web_console\CGI\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 cgi Show Client 12.0.0.1737 cgi Show 12.0.0.1737 cgi Show Server 12.0.0.1737 cgi Show Active 12.0.0.1737 cgi Show 12.0.0.1737 cgi Show Compliance 12.0.0.1737 cgi Web libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\aegis\ ------------------------------------------------------------------- data_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\Auth\ ------------------------------------------------------------------- admin_account_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\clientmag\ ------------------------------------------------------------------- client_ofsc_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\ ------------------------------------------------------------------- ln_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\l10n\ ------------------------------------------------------------------- l10n.l10js Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\dlp\ ------------------------------------------------------------------- dlp_File Attr_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\serveradm\ ------------------------------------------------------------------- server_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\logs\ ------------------------------------------------------------------- logs_bm_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\ ------------------------------------------------------------------- help_db_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\inc\class\proxy\ ------------------------------------------------------------------- Http Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widget Pool\wp[number]\inc\ ------------------------------------------------------------------- *wp[number] depends on user's environment, it would be wp1, wp2..Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widget Pool\wp[number]\interface\ ------------------------------------------------------------------- analyze *wp[number] depends on user's environment, it would be wp1, wp2..Office Scan\PCCSRV\Web_OSCE\Web_console\Remote Install CGI\ ------------------------------------------------------------------- cgi Get 12.0.0.1737 CGIRes UTF812.0.0.1737 This Critical Patch installation package automatically rolls back the Office Scan server to its previous configuration if there are problems during installation.

If you encounter problems after installation, do a manual rollback.

Optionally initiate Scan Now (manual scan) on client computers after the update.DLL 12.21.0.0 Tm 2.85.0.1180 x500Office Scan\PCCSRV\Web_OSCE\Web\CGI\ ------------------------------------------------------------------- cgi Export 11.0.0.6355 11.0.0.6355 11.0.0.6355 SSO_5.0.0.2270 Office Scan\PCCSRV\Web_OSCE\Web_console\CGI\ ------------------------------------------------------------------- cgi Auth 11.0.0.6355 11.0.0.6355 11.0.0.6355 cgi Show Client 11.0.0.6355 cgi Show 11.0.0.6355 cgi Web 11.0.0.6355 cgi Cmd 5.0.0.2270 SSO_5.0.0.2270 Trend Apr Wrapper 5.0.0.2270 cgi Web Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\Auth\ ------------------------------------------------------------------- admin_account_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\behavior_monitoring\ ------------------------------------------------------------------- bm_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\Client Install\ ------------------------------------------------------------------- agent_Win Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\clientmag\ ------------------------------------------------------------------- client_list_2client_ofsc_client_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\ ------------------------------------------------------------------- menu_Office Scan\PCCSRV\Web_OSCE\Web_console\Remote Install CGI\ ------------------------------------------------------------------- 11.0.0.6355 Office Scan\PCCSRV\WSS\ ------------------------------------------------------------------- 2.85.0.1180 cert5ciuas321.0.0.2075 ciussi322.0.0.2074 2.85.0.1180 12.21.0.0 PATCHW32. Network Traffic Required in Deployment Estimated size (in terms of bandwidth) of deployed agent files in this hot fix.DLL 12.21.0.0 Tm 2.85.0.1180 x500Office Scan\PCCSRV\Pccnt\Drv\ ------------------------------------------------------------------- 2.974.0.1179 2.974.0.1179 6.60.0.1058 5.83.0.1013 5.83.0.1018 5.83.0.1003 Office Scan\PCCSRV\Pccnt\Drv\X64\ ------------------------------------------------------------------- 2.974.0.1179 2.974.0.1179 6.60.0.1058 5.83.0.1013 5.83.0.1018 5.83.0.1003 Office Scan\PCCSRV\Pccnt\ ------------------------------------------------------------------- Client NTRmv 11.0.0.6355 NTRt 12.0.0.6159 Office Scan\PCCSRV\Pccnt\Common\ ------------------------------------------------------------------- fc Wofie 12.0.0.6159 12.0.0.6159 Ofc 12.0.0.6159 Pcc 12.0.0.6159 Tm 12.0.0.6159 Tm 12.0.0.6159 Tm Listen 12.0.0.6159 Tm 12.0.0.6159 CCSF_CCSF_WIN32tm Cfw 5.83.0.1003 Tm 5.83.0.1003 Tm Pfw 5.83.0.1003 Tm Pfw 5.83.0.1003 Tm Pfw Ctl_5.83.0.1034 5.83.0.1003 Tmopph 2.0.0.1096 Tmopph Pop32.0.0.1096 Office Scan\PCCSRV\Pccnt\Win64\X64\ ------------------------------------------------------------------- fc Wofie 12.0.0.6159 12.0.0.6159 12.0.0.6159 Ofc 12.0.0.6159 Pcc 12.0.0.6159 Tm 12.0.0.6159 Tm Listen_6412.0.0.6159 Tm Listen Share_6412.0.0.6159 Tm Sock_6412.0.0.6159 CCSF_X64tm Cfw 5.83.0.1003 Tm 5.83.0.1003 Tm Pfw 5.83.0.1003 Tm Pfw 5.83.0.1003 Tm Pfw Ctl_5.83.0.1034 5.83.0.1003 Tmopph 2.0.0.1096 Tmopph Pop32.0.0.1096 B. - 32-bit agent total = 58.7 MB - 64-bit agent total = 71.2 MB This Critical Patch installation package automatically rolls back the Office Scan server to its previous configuration if there are problems during installation.We have a distribution Trend Micro Officescan on company computers.After updating the distribution server to service pack 1, do not upgrade clients to version 10.6.2108 but three clients that I installed manually (with some difficulty).

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