You can embed customized chatbots in everyday workflows, to engage with your employee workforce or consumer enagements.
The survey also found that customers would welcome the use of chatbots to satisfy specific needs.
A chatbot is a software that can converse with humans via a live chat interface.
That can happen on a brand’s website or app, or through platforms like Slack, Skype, Facebook Messenger, Whats App, and even Alexa.
Customers' needs often arise outside of business hours, so they need a way seek out answers to vital questions at times when customers service staff members are unavailable.
Chatbots offer customers the opportunity to get answers to their questions at any time, so they don't have to wait for a response from a voicemail or email message.